Welcome to the Deals Cowgirl Kit Store FAQ page, where we wrangle up answers to all your burning questions about our authentic western wear. Whether you’re curious about sizing, shipping, or how to care for your new cowgirl gear, we’ve got you covered like a trusty saddle blanket.

About Our Products

Q: What types of western wear do you offer?
A: We specialize in authentic women’s western wear including belts & buckles, cowboy hats, jackets & vests, jeans & pants, and shirts – everything you need to saddle up in style!
Q: Are your products true to size?
A: Our western wear is designed to fit true to standard sizing. For jeans and pants, we recommend checking our sizing chart (available on each product page) as some styles may run slightly large to accommodate riding comfort.
Q: How should I care for my western wear?
A: Each product comes with specific care instructions, but generally:
  • Hats: Brush with a soft bristle brush and store upside down
  • Leather items: Condition periodically with leather cream
  • Denim: Wash inside out in cold water to preserve color

Ordering & Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal – all the major brands to make your checkout as smooth as a country ballad.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to protect your payment details tighter than a cowboy’s knot.
Q: Can I change or cancel my order after placing it?
A: You can request changes within 2 hours of placing your order by emailing [email protected]. After that, our team springs into action like a rodeo champ and your order may already be processing.

Shipping & Delivery

Q: How long does shipping take?
A: After our 1-2 business day processing time:
  • Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
  • Free Shipping (orders $50+): 15-25 business days via EMS
Note: Some remote areas may have longer delivery times.
Q: Do you ship internationally?
A: We sure do! We ship worldwide except to some remote areas in Asia and other locations. International orders may be subject to customs fees – we recommend checking with your local post office about potential charges.
Q: How can I track my order?
A: Faster than a mustang at full gallop, we’ll send you a tracking number via email once your order ships. You can follow your package’s journey from our store in Rehoboth right to your doorstep.

Returns & Exchanges

Q: What’s your return policy?
A: If your gear doesn’t fit just right or isn’t what you expected, you have 15 days from the delivery date to initiate a return. Please email us at [email protected] to start the process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
Q: How long do refunds take?
A: Once we receive your return, refunds are processed within 3-5 business days. The time it takes for the credit to appear in your account depends on your bank or payment provider.

Contact Us

Q: How can I reach customer service?
A: Our team is always ready to help at [email protected]. You can also write to us at:
Deals Cowgirl Kit Store
2041 Lyon Avenue
Rehoboth, US 02769
Q: What are your customer service hours?
A: We’re available Monday-Friday, 9AM-5PM EST. We aim to respond to all inquiries within 24 business hours.

Remember partner: “The West wasn’t won by those who waited – and neither is great style!” If you don’t see your question answered here, don’t hesitate to reach out. Happy trails and happy shopping!