Howdy partner! At Deals Cowgirl Kit Store, we want you to be as happy with your western wear as a cowboy is with his trusty steed. If for any reason you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return & Exchange Guarantee

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • In their original packaging with all tags attached
  • Accompanied by the original receipt or order confirmation

Note on Custom Items: Our handcrafted Women’s Belts & Buckles with personalized engraving cannot be returned or exchanged unless defective. All sales on custom items are final, just like a handshake deal on the frontier.

How to Initiate a Return or Exchange

Follow these simple steps to return your western wear:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order with your request (use the template below)
  2. Wait for Approval: We’ll respond quicker than a rodeo clown dodges a bull (typically within 24 hours) with return instructions
  3. Package Your Items: Securely pack the items in their original packaging
  4. Ship It Back: Send the package to our returns address (we’ll provide this in our response)
  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange

Return/Exchange Request Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Email Body:

Howdy Deals Cowgirl Kit Store Team,

I’d like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) for return/exchange:
– [Product Name] (Quantity: X)
– [Product Name] (Quantity: X)

Reason for return/exchange: [Please specify]

For exchanges, my preferred replacement item is: [Product Name, Size, Color if applicable]

Please let me know the next steps at your earliest convenience.

Thank you kindly,
[Your Full Name]
[Your Contact Information]

Refund Information

Once we receive your return:

  • Processing Time: Refunds are processed within 3-5 business days after we receive your return
  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • International Returns: Customers are responsible for return shipping costs (we recommend using a trackable service)

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference
  • Exchanges are subject to product availability

Damaged or Defective Items

If you receive a damaged or defective item (which is rarer than a unicorn at a rodeo):

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover all shipping costs

Remember what we say in the West: “Honesty is the best policy.” Please be truthful about the condition of returned items. We reserve the right to refuse refunds for items that show signs of wear or damage not present when shipped.

For any questions about our returns and exchanges policy, don’t hesitate to reach out to us at [email protected]. We’re happier to help than a cowboy with a fresh pot of coffee!

Happy trails,
The Deals Cowgirl Kit Store Team