Howdy partner! Welcome to Deals Cowgirl Kit Store’s Shipping & Returns information. We aim to make your western wear shopping experience as smooth as a country ballad. Below you’ll find all the details about getting your gear and what to do if you need to make a return.

Shipping Information

We’re quicker than a jackrabbit when it comes to processing your order:

Order Processing: 1-2 business days

Shipping Methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)

We ship worldwide (excluding some Asian and remote areas). Tracking information will be sent to your email faster than a cowboy can rope a calf!

Returns & Exchanges

At Deals Cowgirl Kit Store, we want you to be happier than a cowboy at a hoedown with your purchases. If something isn’t quite right, here’s how we can help:

Return Window: 15 days from receipt of order

Condition Requirements:

  • Items must be unworn, unwashed, and in original condition
  • Original packaging and tags must be intact
  • Original receipt or order confirmation required

Important Note: Custom engraved Women’s Belts & Buckles cannot be returned or exchanged unless defective. These are handcrafted just for you, like a frontier promise!

How to Return or Exchange

Follow these steps smoother than a line dance:

  1. Contact Us: Email [email protected] within 15 days of receiving your order
  2. Wait for Approval: We’ll respond quicker than a rodeo clown (usually within 24 hours) with instructions
  3. Package Your Items: Securely pack in original packaging
  4. Ship It Back: Send to our returns address (we’ll provide this)
  5. Receive Your Refund/Exchange: We’ll process once we receive and inspect your return

Return/Exchange Email Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Howdy Deals Cowgirl Kit Store Team,

I’d like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) for return/exchange:

  • [Product Name] (Quantity: X)
  • [Product Name] (Quantity: X)

Reason for return/exchange: [Please specify]

For exchanges, my preferred replacement item is: [Product Name, Size, Color if applicable]

Thank you kindly,

[Your Full Name]
[Your Contact Information]

Refund Information

Once we receive your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable (unless we made a mistake)
  • International Returns: Customers cover return shipping (we recommend trackable service)

Exchange Information

  • We’ll ship your replacement once we receive your return
  • Price differences will be adjusted (you’ll pay more or receive a refund for less)
  • Exchanges depend on product availability

Damaged or Defective Items

If your item arrives damaged (rarer than a two-headed calf):

  1. Contact us immediately at [email protected]
  2. Include photos of the issue
  3. We’ll arrange replacement or refund and cover all shipping costs

Remember our western wisdom: “Honesty is the best policy.” We may refuse refunds for items showing wear or damage not present when shipped.

For any questions, reach out to us at [email protected]. We’re happier to help than a cowboy with a fresh pot of coffee!

Happy trails,
The Deals Cowgirl Kit Store Team